Auto-forwarding From cPanel to Help Scout

Email and hosting providers using cPanel offer the ability to set up a forwarder without creating a mailbox for the address. Forwarding set up this way will not retain a copy of the emails at your providers' server. Check in with your provider on their options if you would prefer an actual mailbox to keep a copy of the forwarded messages. 

Note: The version of cPanel your hosting provider offers may look a bit different than the screenshots we have below but the steps should be the same. If your screens are significantly different from what you see here, your host's support team would be your best bet for an assist!

First things first: Make sure you have your Help Scout email address ready. Check out Find Your Help Scout Email Address if you don't know it. 

Forwarders Add Forwarder Forward to Email Address Add Forwarder

Next steps: Set up SPF and DKIM to allow Help Scout servers to send email on your behalf. 

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