---
title: Connect Chatra With Help Scout
description: Chatra is a live chat software that allows your customers to chat with you and have their questions answered in real time. Chatra enables you to engage proactively with your customers, facilitates gro
---

[Skip to content](https://hsdemo.frodx.com/en/knowledge/connect-chatra-with-help-scout#main-content)

English

Show submenu for translations

![FrodX](https://hsdemo.frodx.com/hs-fs/hubfs/frodx-logo-new%20(1).png?width=550&height=171&name=frodx-logo-new%20(1).png)

- [Sample Contact Page](https://hsdemo.frodx.com/sample-contact)
- [Sample About Page](https://hsdemo.frodx.com/sample-about)
- [Default HubSpot Blog](https://hsdemo.frodx.com/biglytics-blog)

Open main navigation

Close main navigation

- [Sample Contact Page](https://hsdemo.frodx.com/sample-contact)
- [Sample About Page](https://hsdemo.frodx.com/sample-about)
- [Default HubSpot Blog](https://hsdemo.frodx.com/biglytics-blog)
- English
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://hsdemo.frodx.com/en/knowledge)
2. [Help Desk](https://hsdemo.frodx.com/en/knowledge/help-desk)
3. [Integrations](https://hsdemo.frodx.com/en/knowledge/help-desk#integrations)

# Connect Chatra With Help Scout

 Chatra is a live chat software that allows your customers to chat with you and have their questions answered in real time. Chatra enables you to engage proactively with your customers, facilitates group chats for optimum team collaboration on support, and provides chat previews for your team members to get inside the heads of your customers, viewing their chat questions before your customers hit send.

### Activation instructions

 Log in to your Chatra account at [app.chatra.io](https://app.chatra.io). Click **Settings** in the left sidebar, then **Integrations**. 

![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages61574fb82b380503dfdf6bc1file-zJfELY7rLo.png)

 Choose **Help Scout**, then click **Authenticate with Help Scout**.

![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages615750132b380503dfdf6bc2file-2bsXSOvajc.png)

 Sign in to Help Scout if needed and click **Authorize** to connect Chatra. 

![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages6157501e0332cb5b9e9b0037file-ozJypCC2eX.png)

 Choose the Help Scout Mailbox you want Chatra messages to flow to and click **Connect**. Choose **Send missed and offline messages only** if you don't want to store completed Chatra chats in Help Scout.  

![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages6157502d2b380503dfdf6bc3file-f93SqZxGYh.png) *Email forwarding*

 To change the Help Scout Mailbox in use or to disable the integration, just head back to **Settings \> Integrations** \> **Help Scout**.  

![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages6157512ee5648623c88e0caffile-dQRgkqg5Qw.png)  
 Did this answer your question?  Thanks for the feedback There was a problem submitting your feedback. Please try again later.Yes  No  No results found

- [Docs](https://hsdemo.frodx.com/en/knowledge/docs#main-content)

    - [Working with Docs](https://hsdemo.frodx.com/en/knowledge/docs#working-with-docs)
    - [Formatting Content](https://hsdemo.frodx.com/en/knowledge/docs#formatting-content)
    - [Managing Docs in Help Scout](https://hsdemo.frodx.com/en/knowledge/docs#managing-docs-in-help-scout)
- [Help Desk](https://hsdemo.frodx.com/en/knowledge/help-desk#main-content)

    - [Mobile Apps](https://hsdemo.frodx.com/en/knowledge/help-desk#mobile-apps)
    - [Getting Started](https://hsdemo.frodx.com/en/knowledge/help-desk#getting-started)
    - [Productivity](https://hsdemo.frodx.com/en/knowledge/help-desk#productivity)
    - [Mailbox and User Settings](https://hsdemo.frodx.com/en/knowledge/help-desk#mailbox-and-user-settings)
    - [Working with Conversations](https://hsdemo.frodx.com/en/knowledge/help-desk#working-with-conversations)
    - [Account Management](https://hsdemo.frodx.com/en/knowledge/help-desk#account-management)
    - [Integrations](https://hsdemo.frodx.com/en/knowledge/help-desk#integrations)
    - [Copying Email to Help Scout](https://hsdemo.frodx.com/en/knowledge/help-desk#copying-email-to-help-scout)
    - [Reporting](https://hsdemo.frodx.com/en/knowledge/help-desk#reporting)

- [Sample Contact Page](https://hsdemo.frodx.com/sample-contact)
- [Sample About Page](https://hsdemo.frodx.com/sample-about)
- [Default HubSpot Blog](https://hsdemo.frodx.com/biglytics-blog)

[![FrodX](https://hsdemo.frodx.com/hs-fs/hubfs/frodx-logo-new%20(1).png?width=550&height=171&name=frodx-logo-new%20(1).png "FrodX")](https://en.frodx.com/)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, GateHub Ltd