--- title: Follow a Conversation description: The Follow feature lets you subscribe to a conversation to keep tabs on all of its updates, and is available on the Standard and Plus plans. This article talks about how to follow or unfollow a conver --- [Skip to content](https://hsdemo.frodx.com/en/knowledge/follow-a-conversation#main-content) English Show submenu for translations ![FrodX](https://hsdemo.frodx.com/hs-fs/hubfs/frodx-logo-new%20(1).png?width=550&height=171&name=frodx-logo-new%20(1).png) - [Sample Contact Page](https://hsdemo.frodx.com/sample-contact) - [Sample About Page](https://hsdemo.frodx.com/sample-about) - [Default HubSpot Blog](https://hsdemo.frodx.com/biglytics-blog) Open main navigation Close main navigation - [Sample Contact Page](https://hsdemo.frodx.com/sample-contact) - [Sample About Page](https://hsdemo.frodx.com/sample-about) - [Default HubSpot Blog](https://hsdemo.frodx.com/biglytics-blog) - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://hsdemo.frodx.com/en/knowledge) 2. [Help Desk](https://hsdemo.frodx.com/en/knowledge/help-desk) 3. [Working with Conversations](https://hsdemo.frodx.com/en/knowledge/help-desk#working-with-conversations) # Follow a Conversation The Follow feature lets you subscribe to a conversation to keep tabs on all of its updates, and is available on the Standard and Plus plans. This article talks about how to follow or unfollow a conversation.  #### In this article - [Follow a Conversation](https://hsdemo.frodx.com/en/knowledge/follow-a-conversation#follow) - [Unfollow a Conversation](https://hsdemo.frodx.com/en/knowledge/follow-a-conversation#unfollow) ### Follow a conversation Click into the conversation you would like to follow. Open the  **More Actions** option from the main conversation menu (**…**), and select **Follow***.* You'll see a green confirmation message stating that you are now following that conversation. Pro-tip: **O** is the [keyboard shortcut](https://5256150.hs-sites.com/knowledge/keyboard-shortcuts) for Follow, to skip a few clicks!  ![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages5ebf016b042863474d1aceb0file-7SzaH8GVf8.png) ![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages5ebf01d3042863474d1aceb8file-NvBXApvUrg.png) You will start receiving email notifications alerting you when any of the following actions happen:  - The customer replies - Another Help Scout User replies - A note is added - The conversation assignment changes ![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages5ebf017f2c7d3a5ea54b2e2afile-bkOiUVVWuA.png) ### Unfollow a Conversation There are two ways to unfollow a conversation. Click **Unfollow** link at the bottom of any email notification. The link will open in Help Scout and you'll see a confirmation that you have unfollowed the conversation. ![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages5ebf01932c7d3a5ea54b2e2bfile-XZqXLN5l5E.png) ![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages5ebf01a0042863474d1aceb2file-gLtwk3gyiv.png) **More Actions** **…** **Unfollow** ![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages5ebf01ae2c7d3a5ea54b2e2efile-040fGZWHho.png) ![](https://hsdemo.frodx.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets524448053e3e9bd67a3dc68aimages5ebf01a0042863474d1aceb2file-gLtwk3gyiv-1.png) Did this answer your question? 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