---
title: Help Scout's Email Template
description: Help Scout is entirely email-based and invisible to the customer. As such, all replies sent to customers via Help Scout are wrapped neatly in a simple email template. Here's the low down: Our templa
---
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# Help Scout's Email Template
Help Scout is entirely email-based and invisible to the customer. As such, all replies sent to customers via Help Scout are wrapped neatly in a simple email template.
#### In this article
- [Template Details](https://hsdemo.frodx.com/en/knowledge/help-scouts-email-template#template)
- [What does the template look like?](https://hsdemo.frodx.com/en/knowledge/help-scouts-email-template#plain)
### Template Details
Here's the low down:
- We don't include any conversation numbers in the template, nor do we include a delimiter line that prompts customers to reply above it.
- The email template cannot be customized in any manner. You're not able to add or remove elements from the template, or adjust the style or formatting.
- We do not set a font size in the template. This means that the customer's email client will display the text based on their own font settings.
### Our Template
Our template looks and feels like a regular email sent from your average email client. In the example below, Erica is the original customer, and Jason is the Help Scout User who replied to the message.
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