---
title: How to forward conversations
description: Forwarding a conversation is a handy way to converse with someone who does not have a Help Scout account. Open the conversation you'd like to forward, then select Forward from the More Actions menu. E
---
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# How to forward conversations
Forwarding a conversation is a handy way to converse with someone who does not have a Help Scout account.
#### In this article
- [Forwarding a conversation](https://hsdemo.frodx.com/en/knowledge/how-to-forward-conversations#how)
- [Keeping track of forwarded conversations](https://hsdemo.frodx.com/en/knowledge/how-to-forward-conversations#track)
### Forwarding a conversation
Open the conversation you'd like to forward, then select *Forward* from the *More Actions* menu. 
Enter the address of the person you'd like to forward the conversation to in the *To* field. You can also select which email you'd like to send from. Additionally, you can Cc or Bcc some folks if needed. Compose a quick message in the blank text box, then hit the *Forward* button to send it off. 
### Keeping track of forwarded conversations
We create a *brand new* conversation for messages that have been forwarded. You'll notice a new, linked conversation number at the top of the initial conversation. Click through to view the new forwarded message.
The customer will receive no notification that you forwarded the conversation nor will they see any internal notes that have been added.
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