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Search Filters With Operators

You can search for conversations, customers, and other data using a full text search. For the basics, start with Search in Help Scout. In this article list the different filters you can use, with details about the operators you can use with them, to narrow down your results. 

In this article

Basic Filters

Help Scout search uses many standard search conventions that you'll find useful:  

  • Use quotes around a phrase to search for that exact phrase 
  • Use Boolean operators AND (or +), OR, and NOT (or -) to filter your results 
  • Use a wildcard (*) to find partial matches. 

Note: To use a wildcard as the beginning of the search term, e.g. *searchterm, use one of the filters described below to narrow your search to speed up the results. For example, use body:*searchterm to narrow down to just the body of conversations. 

In addition to those standards, we offer our own basic filters as well. 

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Timeframe Filters

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Note: Plus and Pro plan accounts that have set up Custom Fields will also be able to filter by those custom fields! 

Advanced Search Options

Combine them all

You can combine filters and operators to create very precise searches. Just make sure you have a space between the filters! For example, if you want to find conversations that have a subject that includes "coffee" or "tea", assigned to Josie Gato, tagged with "carrots" this is your search: 

subject:(coffee OR tea) assigned:Josie Gato tag:carrots 

By default, two or more filters assumes that you mean that you want your results to match both criteria, meaning tag:carrots assigned:Josie Gato would bring you conversations that are tagged with carrots and assigned to Josie Gato. You can use OR and NOT operators instead of spaces between the filters to change that function. 

Examples:

  • tag:carrots OR assigned:Josie Gato would bring back all conversations assigned to Josie and all conversations tagged with carrots
  • tag:carrots NOT assigned:Josie Gato would bring you all conversations tagged with carrots that are assigned to anyone other than Josie

Custom URLs

If you're looking for a way to construct a URL that runs a search query in Help Scout, just start with this URL:

https://secure.helpscout.net/search/?query=search+term  

Just replace search+term with what you want to search for!

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