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Help Desk
Mobile Apps
Getting Started
Productivity
- Work With Variables
- 3 steps to organizing and optimizing your Help Scout account
- Create and Manage Teams
- Respond to Email Notifications to Take Action in Help Scout
- Manage Help Scout Notifications
- Workflow Conditions and Actions
- Automatic Workflows
- Create and Manage Saved Replies for Fast Answers
- Manual Workflows
- Custom Fields templates and scenarios
- Prevent Duplicate Replies With Collision Detection
- Manage Help Scout Notifications
- Get Started With Workflows
- Merge Duplicate Customer Profiles
- Filtering conversations by assignee
- Keep Track of Aging Conversations
- Create Folders Using Workflows to Organize Conversations
- Search in Help Scout
- About Deleting Customer Profiles
- Work with Custom Fields
- Create and Manage Tags
- Create a Mailbox Auto Reply
Mailbox and User Settings
- DMARC and Help Scout
- Use Google OAuth to Send From Help Scout
- Create and Manage User Accounts
- Create a conversation with pre-filled data
- Outgoing Email Settings
- Gather Feedback With Email Satisfaction Ratings
- Create and Manage User Accounts
- Use DKIM to Help With Email Delivery
- Forward Email Aliases to a Mailbox
- Use Google OAuth to Send From Help Scout
- An Admin's Guide to Help Scout
- When to Set up a New Mailbox
- User Roles and Permissions
- Conversation Lock options
- Forward Email Aliases to a Mailbox
- Create and Manage Mailbox Signatures
- How Mailboxes Work in Help Scout
- Consolidate Multiple Mailboxes
- Use DKIM to Help With Email Delivery
- Use an SPF Record to Help With Email Delivery
- About Open Tracking
- Use SMTP to Send From Help Scout
- Customize Your Mailbox Settings
- Create CNAME Records at Cloudflare to Work With Help Scout
- Create and Manage Mailboxes in Help Scout
Working with Conversations
- Manage Voice Messages
- Reply and Add Notes to Conversations
- Send Article Links With the Docs Search Bar
- Change the Customer on a Conversation
- Understand Conversation Icons and Colors
- Assign Conversations
- About Default Folder Views in Help Scout
- Manage Voice Messages
- About Waiting Since
- Troubleshooting Conversations in Needs Attention and Bounces
- Customer Profiles
- Merge Multiple Conversations From One Customer
- Send Article Links With the Docs Search Bar
- Help Scout's Email Template
- Restore Deleted Conversations in Help Scout
- Follow a Conversation
- Move conversations to different mailboxes
- Keyboard Shortcuts
- Custom Sidebar Apps
- Move Between Conversations With Redirect Options
- Create a New Conversation
- Use @mentions in Notes
- Customer Properties
- Search Filters With Operators
- Troubleshooting Outbound Email Delivery Issues
- Edit Threads and Notes
- Use @mentions in Notes
- How to forward conversations
- Manage Spam and Unwanted Email
Account Management
- Export Reporting Data
- Set Company Office Hours
- Enable SSO with a Generic Identity Provider
- Billing and Plans Guide
- Help Scout's Mailbox API, Custom Apps, and Open Source Tools
- About Annual Payments
- Cancel Your Help Scout Account
- Security at Help Scout
- Payments and Invoices
- Help Scout and HIPAA
- Manage Company Settings
- Manage Your User Profile
- Enable SSO in Your Account
- Advanced Security With IP Restrictions
- Log in to Help Scout
- Enable SSO With Okta as the Identity Provider
- Set Up Two-Factor Authentication
- Transfer Account Ownership
- Supported Browsers and System Requirements
- Enable SSO with OneLogin as the Identity Provider
- Session Management
- Help Scout Uptime
- Affiliate and Referral Programs
- Legacy Plan Changes
- Enable SSO with Azure AD as the Identity Provider
- Data Export Options
Integrations
- Connect Pipedrive with Help Scout to View CRM Data in the Sidebar
- Constant Contact
- KISSmetrics
- Google Workspace Integration for Google Single Sign-on (SSO)
- Connect Slack With Help Scout to Get Notifications in Slack
- Bronto
- Infusionsoft
- Connect ChannelReply With Help Scout for eBay, Amazon, Shopify, and Walmart Support
- Trello Power-Up
- Campfire
- Connect Magento With Help Scout to View Customer Data in Sidebar
- Campaign Monitor
- Olark
- Use FollowUpThen to Set Reminders
- Connect Shopify With Help Scout to View Order Info in the Sidebar
- Connect Help Scout and Mailchimp to See List Subscriptions in the Sidebar
- Nicereply
- Connect WooCommerce and Help Scout
- Connect Fivetran With Help Scout for Data Analysis
- Connect Slack With Help Scout to Get Notifications in Slack
- Kickstarter
- Connect Census with Help Scout for Data Analysis
- FullStory
- Connect Magento With Help Scout to View Customer Data in Sidebar
- Connect WooCommerce and Help Scout
- Connect Pipedrive with Help Scout to View CRM Data in the Sidebar
- Connect Salesforce With Help Scout
- PipelineDeals
- Snap Engage
- Phone Support Integration (powered by Talkdesk)
- Connect HubSpot With Help Scout to Manage Customer Data
- Connect Jira With Help Scout to Link Conversations and Issues
- Integrate With Sunshine Conversations for Social Media and SMS
- Connect Chatra With Help Scout
- Capsule
- Connect Mixpanel With Help Scout for Advanced Analytics
- Hively
Copying Email to Help Scout
- Auto-forward From Other Providers to Help Scout
- Auto-forward From Google Workspace to Help Scout
- Manually Forward Email to Help Scout
- Auto-forward From Google Workspace Using Routing
- Auto-forwarding From Namecheap to Help Scout
- Move From Zendesk to Help Scout
- Use a Redirect Rule at Amazon WorkMail
- Forward From Microsoft 365 Outlook Web Access (OWA)
- Auto-forward From a Google Workspace Group
- Auto-forward From Bluehost to Help Scout
- Auto-forwarding From cPanel to Help Scout
- Enable External Forwarding in Microsoft 365
- Send Contact Form Submissions to a Mailbox
- Auto-forward From a Google Workspace Group
- Use an Outlook Redirect Rule to Redirect Email to Help Scout
- Move From UserVoice to Help Scout
- Auto-forward From Google Workspace to Help Scout