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Use @mentions in Notes

The @mentions feature allows you to ping another User or Team in a note on a conversation and send them a notification without having to assign it to them. This article is all about how @mentions work.

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How @mentions Work

Type the @ symbol in a note and you'll see an inline dropdown with a list of Users and Teams that have access to the Mailbox you're working in. The list of names will filter as you type more letters. Click to select a User at any time, or use the arrow keys and Tab to navigate with the keyboard. 

Mentions will only work within the note editor specifically. To mention a User or team:

Note @ Add Note

@mention Notifications

A notification will always show in the Notification Station when you're @mentioned in a note. You may also elect to receive an email, browser, or mobile notification for @mentions in your Notification Settings. 

In-app notifications

Check the Notification Station to keep tabs on all of your @mentions, along with other updates.

Email notifications

You'll also receive an email notification if you have enabled that option in your notification settings.

You can reply to the notification email to reply to that note, or log in to Help Scout to reply.

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